I utilized to believe it was just me. practically each time I have a reason to pick up the phone as well as kind something out with my car, I’ll end up being frustrated. The past year has been no different.
We have two cars and trucks in our home that I’m accountable for: servicing, insurance coverage as well as (for some unusual reason) fuelling, too. as well as in 2016 we’ve had problems with a couple of cars and truck dealers, both of whom were as well hectic to phone call me back so I might book a service.
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Sadly, it seems it’s not just me, however all as well commonly you, too. the most typical gripes, according to the numerous thousands who take part in our chauffeur Power client complete satisfaction survey, are the lack of reaction to phone phone calls as well as not correctly discussing what issues are, yet still charging for them.
The cars and truck makers are commonly telling us exactly how they’re putting new programmes into location to enhance things, yet there’s often a disconnect between producers as well as their dealers. Some are getting it best as well as improving, however as well numerous others (often those that fee the most) are method off the pace.
• finest cars and truck dealerships 2016
You’ve been reporting back to us on your experiences with your cars and trucks as well as your dealerships through chauffeur Power for the past 15 years – as well as progressively the cars and truck makers have been listening, utilizing your comments to try as well as enhance things.
This year, we’ve made some huge modifications to chauffeur Power – just as the cars and trucks we purchase as well as the method we’re purchasing them are altering fast.
However, it still depends on you to let us understand what you believe as well as our 2017 survey has just gone live, so take the survey to tell us what you like as well as what you loathe about your cars and truck as well as your dealer. Hopefully, 2017 will be the begin of a genuine focus from the cars and truck makers on improving their service to you – we’ll tell you who’s getting it best in the spring.
Got any type of gripes about your dealer? vent your irritation in the comments or take the chauffeur Power survey here!